My Account 0 Wish List

  • Your shopping cart is empty!

Privacy Policy

At sky9tv.com (hereinafter "Sky9TV," "we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase resold IPTV server access/subscriptions, contact us, or otherwise interact with our services.

Sky9TV is a Toronto, Ontario-based independent reseller of third-party IPTV server access. We do not host, stream, control, or access the actual media content or streams—see our Legal Disclaimer and Terms and Conditions for details. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. What Personal Information We Collect We collect only the personal information necessary to provide our services, process transactions, and improve your experience. This may include:

  • Contact and Account Information: Name, email address, username, password (hashed), and any other details you provide during account creation, purchases, or support requests.
  • Payment Information: Billing details (e.g., credit/debit card number, expiry, CVV, billing address) processed securely by third-party payment providers—we do not store full card details on our servers.
  • Technical and Usage Data: IP address, browser type, device information, operating system, referral sources, pages visited, time/date of access, and approximate location (derived from IP).
  • Communication Data: Messages, emails, or support tickets you send to us (e.g., at team@sky9tv.com).
  • Cookies and Similar Technologies: See the "Cookies and Tracking" section below.

We do not collect sensitive personal information (e.g., health data, financial details beyond transaction needs, or viewing/content preferences on third-party servers).

2. How We Collect Personal Information We collect information:

  • Directly from you (e.g., during registration, checkout, trial applications, or support contacts).
  • Automatically through your device/browser (e.g., via cookies, server logs, analytics tools).
  • From third parties (e.g., payment processors for transaction confirmation).

3. How We Use Your Personal Information We use your information for legitimate business purposes, including:

  • Processing purchases and delivering IPTV access credentials/subscriptions.
  • Managing your account, providing support, sending transaction confirmations, or responding to inquiries.
  • Verifying identity and preventing fraud/abuse (e.g., detecting multiple trials from one household or VPN misuse).
  • Improving our website, services, and user experience (e.g., analyzing site traffic anonymously).
  • Complying with legal obligations, resolving disputes, or enforcing our Terms and Conditions.

We limit collection and use to what is necessary and do not use your information for unrelated marketing without consent.

4. Consent By providing your personal information or using our services, you consent to its collection, use, and disclosure as described in this Policy. You may withdraw consent at any time (subject to legal/transactional requirements) by contacting us—note that withdrawal may limit or terminate your access to services.

5. Disclosure of Personal Information We do not sell, rent, or trade your personal information. We may share it only:

  • With third-party service providers (e.g., payment processors like Stripe/PayPal, email services, hosting providers) who are bound by confidentiality and use it only for our purposes.
  • To comply with legal requirements, court orders, or protect our rights/safety.
  • In the event of a business transfer (e.g., merger/acquisition), with notice where required.

6. Cookies and Tracking Technologies We use cookies, web beacons, and similar tools for functionality (e.g., session management), analytics (anonymous traffic insights), and security. Third-party tools (e.g., Google Analytics) may collect aggregated data. You can manage cookies via your browser settings, but disabling them may affect site functionality. We do not use cookies for targeted advertising.

7. Data Storage, Security, and Retention Your data is stored securely on servers in secure locations (potentially outside Canada—see International Transfers below). We implement reasonable safeguards (encryption, access controls, firewalls) against loss, theft, unauthorized access, or disclosure. However, no system is 100% secure.

We retain personal information only as long as necessary for the purposes outlined (e.g., account duration + reasonable period for disputes/tax records), then securely delete or anonymize it.

8. International Transfers As an online business, your data may be processed or stored outside Canada (e.g., by cloud providers or payment processors in the US/EU). We ensure appropriate protections (e.g., contracts aligning with PIPEDA standards) for cross-border transfers.

9. Your Rights Under PIPEDA, you have the right to:

  • Access your personal information we hold.
  • Request corrections if inaccurate.
  • Withdraw consent (subject to limitations).
  • File a complaint with us or the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at team@sky9tv.com. We will respond within 30 days (or as required by law).

10. Children's Privacy Our services are not directed to individuals under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy We may update this Policy to reflect changes in practices or law. The updated version will be posted here with a revised "Last Updated" date. Continued use constitutes acceptance.

12. Contact Us For questions, access requests, complaints, or concerns about this Privacy Policy, contact: Sky9TV Email: team@sky9tv.com

We will investigate and respond promptly.